Shipping & Returns

Shipping Policy for Dropshipping

1. Processing Time:

   • Orders are processed within 1-3 business days after payment is received.
   • As we work with third-party suppliers, processing times may vary depending on the supplier's location.

2. Shipping Time:

   • Shipping times vary based on the destination and the supplier’s location.
   • Domestic shipping: Typically 7 to 16 business days.
   • International shipping: 2 to 4 weeks.
   • Please note that during peak seasons, shipping times may be longer than usual.

3. Shipping Costs:

   • Shipping costs will be calculated at checkout based on the customer's location and the shipping method selected.
   • Free shipping promotions may be available from time to time for specific products or regions.

4. Tracking Information:

   • A tracking number will be provided once the order is shipped.
   • You can use the tracking number to monitor the status of your shipment on the courier's website.

5. Customs and Import Duties (For International Orders):

   • International customers are responsible for any customs duties, taxes, or fees that may be incurred upon arrival in their country.
   • We cannot be held responsible for delays due to customs processing.

6. Shipping Delays:

   • Occasionally, shipments may be delayed due to circumstances beyond our control (e.g., weather, strikes, customs issues). We will do our best to inform you if your order is delayed.

Returns Policy for Dropshipping

1. Return Eligibility:

   • Returns are accepted within 30 days after the delivery date.
   • To be eligible for a return, the product must be unused, in the same condition it was received, and in its original packaging.
   • Certain items (e.g., personalized or perishable goods) may not be eligible for returns.

2. Return Process:

   • To initiate a return, please contact us at info@spmegastore2025.com with your order number and reason for the return.
   • Once approved, you will be provided with return instructions and a return address.

3. Refunds and Exchanges:

   • Once the returned product is received and inspected, a refund will be issued to the original payment method within 7 business days.
   • In some cases, exchanges may be offered if the product is defective or incorrect.

4. Non-returnable Items:

   • Certain items, such as clearance products or digital downloads, may not be eligible for returns or exchanges. Please check the product details before purchase.

5. Return Shipping Costs:

   • For returns due to buyer's remorse (i.e., changing their mind), the customer is responsible for the return shipping costs.
   • If the return is due to a defective or wrong product, we will cover the return shipping fees.

6. Damaged or Defective Items:

   • If an item is received damaged or defective, please contact us within 7 days with photos and your order number.
   • We will arrange for a replacement or refund at no additional cost to you.